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This is a remote position.
Key Responsibilities
Monitor and resolve L1/L2 incidents in the FPSL environment within defined SLA windows; escalate L3 issues to onshore lead with full root cause documentation
Execute approved configuration changes in FPSL — posting schemas, accounting rules, product type setup — following signed-off functional specifications
Perform unit testing, regression testing, and defect tracking for all enhancement changes prior to onshore review
Maintain and update AMS runbooks, configuration workbooks, and known-error database entries
Support period-end closing activities including subledger reconciliation checks and posting log analysis
Prepare daily/weekly status reports and incident summaries for onshore review and client reporting
Participate in overlap calls with the onshore team for knowledge transfer, sprint planning, and change coordination
Manage SAP transport requests and coordinate system refresh activities per approved change management procedures
Working Hours
IST hours (2:00 pm - 10:00 pm)
Required Experience
3+ years hands-on SAP FPSL configuration experience; prior AMS or production support preferred
Working knowledge of FPSL posting logic: posting schema, event categories, result type mapping, and accounting rules
Familiarity with SAP S/4 HANA GL integration and the Universal Journal (ACDOCA)
Experience working in an ITIL-based AMS environment with SLA adherence and formal incident management processes
Strong written communication in English; able to produce clear technical documentation
Comfortable in a team structure with an onshore functional lead and direct client interaction during overlap hours
Preferred Qualification
SAP S/4HANA or FPSL certification
Experience with financial products in banking or insurance (loans, deposits, securities)
Exposure to IFRS 9 / IFRS 17 accounting requirements
Familiarity with ServiceNow or JIRA for incident and change management
Prior experience supporting US-based clients in an offshore model
