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Process Manager ERM (Energy Resource & Marine) - Remote
Full time, United States, Costa Rica
This role is responsible for the business requirements, adjustment, and improvement of solutions for BCD Energy Resource & Marine Operations. Projects and tasks can be linked to industry changes, client requirements, technology changes, new service models, cost reduction initiatives, operational audits, and more. The geographical scope can be on the country or regional level.
This includes business requirements assessment, identification of best practices, definition and documentation of requirements, change management, implementation, and testing. The Process Manager will work closely with operations, implementations, travel technology, and counterparts across the BCD Organization. The Process Manager is either the driver of total assignments or a contributor to BCD activities as a process expert.
As a Process Manager ERM, you will
Analyze business issues, document business requirements, work to find the best solution and best practice
Monitor and track the status of each initiative, engage appropriate local resources, and escalate as needed to ensure initiative success
Serve as liaison point between the account, the region, and the project team
Ensure appropriate required documentation is delivered and reviewed by relevant stakeholder teams
Confirm appropriate technical feasibility and compliance documentation is delivered by stakeholder teams
Support the Operations team where appropriate
About you
Proven experience in ERM, marine, offshore, or crew travel environments
Ability to apply technology as an enabler to process improvement
Proficiency in GDS Amadeus
Subject matter expert in Agency Operations, Call Center principles, or Automation/Technology
Demonstrated skills in MS Office tools, Word, PowerPoint, Excel - Access, MS
Excellent oral and written commercial English and Spanish/Portuguese communication skills
What we offer you
At BCD Travel , we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us
BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.
Get to know us by reading our blog and checking out our social media:
You’ll be offered
Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated
At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Process Manager is between $60,000 and $68,000. The actual pay depends on your skills, qualifications, experience and geographical location.
Ready to join the journey? Apply now !
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at .
