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This is a remote position.
Be Part Of A Dynamic Team
Join a global power technology organization focused on improving the reliability, performance, and uptime of connected equipment. This role supports a growing digital solutions organization responsible for expanding connected fleet capabilities and improving the operational experience for customers using remote monitoring and telematics technologies. The environment is highly cross-functional, bringing together Digital Solutions, Engineering, Product, Service, IT, Customer Success, and regional teams to solve connectivity challenges and improve how connected assets are monitored at scale.
What's In Store For You
Engagement: W2 only (no C2C/1099)
Remote opportunity supporting a global connected-fleet operation.
Long-term contract opportunity currently expected to continue through December 2027, with potential for extension.
Exposure to digital products, telematics, connected equipment, fleet analytics, and customer-success operations.
Opportunity to help establish scalable processes as the connected customer and engine population continues to expand.
How You Will Make An Impact
Monitor fleet connectivity across customer accounts and identify telematics devices that are no longer communicating as expected.
Investigate connectivity failures and perform structured root-cause analysis across hardware, firmware, networks, device configuration, power, SIM connectivity, installation, and customer infrastructure.
Validate communication between telematics hardware, cloud environments, and customer networks.
Partner with Engineering, Product, Service, IT, Customer Success, and regional teams to investigate issues and coordinate corrective actions.
Analyze connectivity trends, recurring failures, and fleet health to identify systemic improvement opportunities.
Prioritize incidents based on customer impact, operational importance, and business priorities.
Track corrective actions through resolution and provide clear reporting on fleet communication health.
Support customer onboarding and operational readiness for new connected-fleet deployments.
Improve troubleshooting documentation, standardized processes, installation practices, and operational workflows.
Identify opportunities to automate connectivity monitoring, analysis, and reporting.
Support evolving Customer Success initiatives and cross-functional digital projects as the connected customer base grows.
Requirements
Do You Bring Proven Success In Connectivity Analysis And Technical Troubleshooting?
Experience supporting telematics, IoT, connected devices, fleet connectivity, networking, digital products, or similar technical environments is strongly preferred.
Demonstrated ability to troubleshoot complex technical issues and determine root causes across multiple potential failure points.
Experience analyzing operational data, device status, system reports, or connectivity trends to identify abnormalities and recurring problems.
Working understanding of how connected devices communicate through networks and cloud-based environments.
Ability to differentiate among hardware, software/firmware, network, configuration, installation, power, SIM, and customer-environment issues.
Strong analytical and problem-solving skills with the ability to investigate issues methodically rather than simply escalate them.
Comfortable coordinating resolution efforts across technical and nontechnical teams.
Strong reporting and communication skills, including the ability to summarize technical findings for business stakeholders and leadership.
Organized and proactive approach to tracking issues through resolution.
Experience supporting customer onboarding, Customer Success operations, process improvement, or technical operations is advantageous.
Exposure to automation, monitoring tools, reporting platforms, or connected-equipment analytics is a plus.
