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Key Responsibilities
Patient Consultations:
o Conduct virtual consultations with patients via virtual telehealth platform o Evaluate patient medical histories, symptoms, and complaints through digital communication. o Provide medical advice, diagnose conditions, and develop treatment plans.
Clinical Documentation:
o Maintain accurate and detailed patient records in the electronic health record (EHR) system. o Ensure compliance with healthcare regulations and privacy standards.
Patient Education:
o Educate patients on their medical conditions, treatment plans, and preventive healthcare measures. o Address patient questions and concerns promptly and professionally.
Team Management:
o Manage the team of Medical Officers – Rostering, leave management, conducting seminars or group discussions, team meetings
o Quality Audit – Audit the consultations done by Medical Officers, share the feedback, monitor the performance to ensure that good quality consultations are provided for all the patients as per the set protocols
o Hiring, onboarding and training new doctors
Supportive Role:
o Co ordinate and ensure smooth functioning of health camps (Online and offline) o Health talks as per the schedules o Provide clinical insights and support the marketing team in further growth o Guide or assist the team in clinical queries or concerns
Coordination of Care:
o Collaborate with other healthcare professionals, including primary care providers, specialists, and support staff, to ensure comprehensive patient care. o Refer patients to in-person consultations or other healthcare services when necessary. o Adhere to telemedicine best practices and organizational protocols. o Participate in quality assurance activities to improve telehealth service delivery Qualification
Education :
o Medical degree (MBBS with or without MD or DNB)
Experience :
o Minimum of 8 to 10 years of clinical experience in a healthcare setting o Experience in working on an online platform is preferable o Previous experience in managing a team and quality audits is highly desirable.
Skills :
o Strong clinical assessment and diagnostic skills. o Excellent verbal and written communication skills. o Proficiency with telehealth platforms and electronic health records (EHR). o Empathy and patient-centric approach. o Proficiency with MS Word, MS PowerPoint, MS Excel Originally posted on Himalayas