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Are you a licensed Claims Adjuster passionate about delivering exceptional customer experience and making fair, informed claim decisions?
We're looking for a bilingual (French & English) professional to join our team in Canada and play a critical role in helping customers navigate the claims process with confidence.
As an AMF-licensed Claims Adjuster, you'll investigate, evaluate, negotiate, and resolve insurance claims while ensuring full compliance with provincial regulations. You'll leverage your technical expertise to handle complex claims, provide guidance to colleagues, and help drive operational excellence. Most importantly, you'll be part of a team committed to delivering outstanding service and living The Assurant Way by putting customers first.
Why Join Us?
Make a meaningful difference in customers' lives during critical moments
Work in a collaborative, customer-focused environment
Contribute to continuous improvement initiatives and business growth
Expand your technical expertise while influencing claims best practices
Join a company that values innovation, accountability, and teamwork
What will be my duties and responsibilities in this job?
Investigate, evaluate, and manage insurance claims from initial notice through final resolution while delivering exceptional customer experience.
Review claims for accuracy, completeness, coverage eligibility, and policy compliance, making recommendations for approval, denial, or referral.
Analyze available information to determine liability, assess risk exposure, and support sound claim decisions.
Handle complex and high-value claims within established authority levels, escalating issues as appropriate.
Provide technical coaching and guidance to team members on claim handling, policy interpretation, and regulatory requirements.
Partner with leadership to identify opportunities for process improvements, operational efficiencies, and enhanced customer outcomes.
Participate in quarterly leadership reviews to evaluate claims performance and drive strategic initiatives.
Conduct monthly file audits and quality reviews, identifying trends and implementing corrective action plans.
Foster a culture of continuous improvement, critical thinking, innovation, and accountability.
Monitor performance metrics and contribute to achieving departmental, corporate, and provincial regulatory goals.
What are the requirements needed for this position?
Bilingual proficiency in French and English, both written and verbal
Current and active Autorité des marchés financiers (AMF) Personal Lines Claims Adjuster License
A minimum of 3 years of Automotive claims adjusting experience
Proven understanding of insurance policies, claim investigations, and settlement practices
Experience using Microsoft Office 365 and Windows-based applications
Proven analytical, problem-solving, decision-making skills and attention to detail and commitment to accuracy
Ability to manage multiple priorities in a fast-paced environment
Collaborative mindset with a strong focus on teamwork and customer satisfaction
What other skills/experience would be helpful to have?
Experience handling complex or escalated claims
Ability to mentor, coach, and provide technical guidance to others
Passion for continuous improvement and operational excellence
Strong customer advocacy skills balanced with sound business judgment
What Success Looks Like
You are a trusted claims professional who combines technical expertise, critical thinking, and empathy to deliver fair and timely claim resolutions. You build trust with customers, support your teammates, and continually seek opportunities to improve processes and outcomes. Your commitment to service excellence helps create a claims experience that exceeds expectations and strengthens customer loyalty.
# Assurant ProudKS
Pay Range:
$45,100.00 - $74,600.00
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at .
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant ?
Our unique culture is a big reason why talented people choose Assurant . Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant . A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant ’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant 's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
