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Position:
Account Manager Job Description:
Since 2000, SiliconExpert helps you make better data-driven decisions with a human-driven experience. Over 500 electrical, software and data engineers handcraft our component database of more than one billion parts to deliver the most comprehensive and current tools in the industry. Customers globally use our solutions to manage risk, avoid redesigns, and mitigate obsolescence in innovative industries such as consumer electronics, telecommunications, automotive, medical and aerospace. SiliconExpert's customers include: leading commercial and government OEMs, top-tier authorized distributors, contract manufacturers and component suppliers. Whether it’s a design engineer or financial expert, supply chain management or procurement manager, SiliconExpert is a complete components data intelligence solution for organizational alignment, efficiency, collaboration, and optimization.
“Grow With a Company Driving Clarity in a Complex World” SiliconExpert was built to bring clarity to the global electronics supply chain — one of the most intricate and ever-changing systems on the planet.
Today, our Trusted Intelligence helps innovators turn information into insight, mitigate supply chain risk, and build the technologies that move industries forward.
As we continue to grow, we’re hiring talented account management professionals who are curious, consultative, and motivated by meaningful impact.
If you want to join a team where your work empowers customers to anticipate challenges and thrive in a rapidly evolving world, SiliconExpert may be your next step.
Your career. Our mission. Endless innovation.
What You Will Be Doing:
Manages between 100-200 mid and mass market accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts. Handles renewals, relationship development, and upsells, leveraging solutions, services, and new offerings. Supports assigned client base and responds timely to customer inquiries and promptly follow-ups on customer related issues.
Proactively consults and provides renewal and growth quotes to customers to understand their requirements and ensures orders are properly processed. Responsible for meeting/exceeding assigned renewal rate and growth targets. Tracks at risk, non-renewal, pending, and lost renewals including reasons for cancellation.
Clearly understands all product offering, subscription and renewal licensing models. Creates selling opportunities within assigned customers through a sales plan and process. Develops an understanding of the customer’s needs and the customer’s decision-making hierarchy to proactively assess, clarify, and validate customer needs on an ongoing basis. Conducts calls to develop new revenue streams with existing customers by using cases and ability to communicate solution values of products and services. Executes on solutions selling through knowledge offerings. Grows profit and maximizes margins by selling value-added, long-term solutions.
Collaborates with Sales, Marketing, Channel, and Technical teams to share, develop and build global market intelligence including information related to customers, market trends, supply and demand.
Conducts quarterly business review visits with at least 75% of accounts in their renewal year. Travel required 50% of the time
What We Are Looking For:
Typically requires a 4 year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience.
Microsoft Suite experience required (strong excel experience)
Experience with Salesforce and selling software strongly preferred
Experience with cross selling/upselling and renewals required
Work Arrangement: Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership.
What’s In It For You:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a comprehensive benefits package. Please note that benefits may vary by country in accordance with local practices and regulations.