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LOCATION - Canada or US or LatAm (PST coverage, can be in Atlantic, Eastern, or Central Time Zone)
We are seeking a highly skilled Technical Architect to provide hands-on technical leadership across a complex Salesforce implementation built on and extended through managed packages. This role is fully delivery-focused and embedded within the account, responsible for ensuring architectural integrity, system performance, and long-term scalability.
Experience within the travel or transportation sectors is strongly preferred.
This is a 2-month initial engagement with possible extension.
Key Responsibilities
Architecture Ownership and Delivery Execution
Serve as the primary technical authority for the account, owning end-to-end architecture across Salesforce, integrations, managed packages, and supporting services.
Translate detailed business and operational requirements into scalable, performant technical solutions.
Produce and maintain technical architecture artefacts including sequence diagrams, integration patterns, data models, and platform configuration standards.
Provide hands-on guidance across development, configuration, and system design; unblock engineering teams and ensure technical decisions align with established architecture.
Support the extension and optimisation of managed packages, including upgrade planning, compatibility assessments, dependency management, and change-impact analysis.
Quality, Performance, and Platform Governance
Ensure the solution meets enterprise standards for security, scalability, and reliability.
Conduct architecture reviews, code reviews, and assessments of existing implementations.
Monitor system performance, identify bottlenecks, and work with engineering teams on remediation and optimisation.
Maintain architectural governance for the account, ensuring changes follow agreed processes and do not introduce technical debt.
Collaboration and Customer Engagement
Work closely with product owners, delivery managers, and customer stakeholders to align technical decisions with operational goals.
Lead technical workshops to validate requirements, refine solution approaches, and guide implementation teams.
Provide technical mentorship to developers and admins working on the account.
Act as the escalation point for complex technical challenges, integration issues, and platform constraints.
Innovation and Continuous Improvement
Identify opportunities to improve system design, simplify processes, and enhance resilience.
Advise on future platform evolution, including managed package extensions, integration enhancements, and data strategy.
Contribute reusable patterns, documentation, and best practices to improve delivery effectiveness across the team.
Skills, Knowledge and Expertise
Requirements
Proven experience in a hands-on Salesforce Technical Architect or Senior Technical Lead role. Previous experience as a developer is required.
Strong expertise working with and extending Salesforce managed packages, including understanding of packaging constraints, licensing, upgrade paths, and extension patterns.
Deep practical experience with integrations, APIs, data modelling, security, and platform limits.
Significant background in complex delivery environments, ideally in industries with operational complexity such as travel, transportation, or hospitality.
Ability to lead technical workshops and collaborate effectively with engineering teams, product teams, and client stakeholders.
Strong verbal and written communication skills, with the ability to explain complex technical topics clearly.
Minimum five years working in Salesforce delivery for an SI, ISV, PDO, or within a large multi-cloud Salesforce programme.
Desirable Salesforce architect-level certifications (Application Architect, System Architect, or related).
Platform Developer I or II Experience guiding teams through large upgrade cycles or refactoring initiatives.
Prior involvement in travel-industry booking, inventory, itinerary, or operations systems.
