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The Role:
The Director, License Assurance will lead Apryse 's global license audit function into a proactive, cross-product compliance program. This role will report to the Vice President of License Management and manage the team, operating model, audit processes, system requirements, and performance accountability, with a focus on establishing a scalable, data-driven program that systematically covers Apryse 's eligible existing-customer base and delivers measurable business outcomes.
The Director will oversee reviews of customer software usage against contractual entitlements, including licensed volume commitments, permitted use cases, deployment and redistribution rights, royalty obligations, and reporting requirements. The team will document findings and coordinate with the appropriate stakeholders to resolve identified licensing gaps.
This role will work closely with Sales, Customer Success, Sales Operations, Business Systems, Finance, Legal, Product, and data teams to develop clear processes, reliable systems and reporting, and effective handoffs. The Director will leverage Salesforce, Apryse ’ AI environment and related systems to serve as reliable records for audit activity, usage data, entitlement validation, findings, outcomes, and reporting.
The right candidate is a strategic, hands-on leader who has led a software license audit, license assurance, or software compliance function and has experience building or significantly improving audit operations. They should be comfortable leading global teams, establishing performance expectations, and working directly with customers and internal stakeholders.
Responsibilities:
Lead and develop the global License Assurance team, including capacity and production planning, team assignments, coaching, hiring, onboarding, performance management, and quality standards. Align auditor capacity and production targets with coverage priorities and expected pipeline and bookings contribution.
Own the proactive audit program and its governance, including risk-based customer coverage and prioritization based on licensing signals, nominations, and potential exposure, as well as audit methodology, performance expectations, and success measures.
Define and improve the end-to-end audit lifecycle from intake and prioritization through customer engagement, entitlement validation, findings, handoff, escalation, and closure.
Establish standards for auditing customer software usage against contractual entitlements, including usage volumes, permitted uses, deployment and redistribution rights, royalty obligations, and current or historical licensing terms. Ensure the team can validate usage of embedded software where direct technical visibility may be limited.
Own business requirements for Salesforce and related audit systems, working with Business Systems, Sales Operations, and other technical teams to ensure reliable audit data, workflows, controls, and reporting and to address system gaps, data issues, and bottlenecks.
Maintain reporting and accountability for program performance, including capacity, throughput, aging, quality, pipeline creation, bookings contribution, and key risks, and provide clear updates to leadership on performance, staffing, process and system needs, and business impact.
Ensure audit findings and customer communications are accurate, professional, and documented, with clear coordination and handoffs across Sales, Customer Success, Sales Operations, Finance, Legal, Product, and other stakeholders for commercial resolution, financial reporting, contract questions, and escalations.
Establish a consistent operating cadence to review team productivity, audit progress and aging, quality, commercial handoffs, data completeness, reporting accuracy, and downstream business impact.
Extend the audit model across product lines and acquired products, including royalty workflows, customer-submitted usage data, telemetry, and other sources that can help identify where an audit is needed.
Requirements:
Bachelor's degree required, an advanced degree or relevant certification is a plus.
10+ years of experience working in software and technology with progressing experience involving license audit/assurance, IP/licensing operations, or a closely related audit or compliance function
5+ years in a management role
Strong understanding of software licensing and compliance
Experience with end-to-end audit operations
Strong Salesforce or similar CRM/workflow experience
Strong communication skills, proven experience working cross functionally and demonstrated strong customer relations experience
Strong analytical and reporting skills
Strong leadership, organization, problem-solving, and decision-making skills
Compensation Philosophy
The compensation for this position is commensurate upon experience, and the range listed reflects total compensation or on target earnings. The top end of the range is reserved for candidates with extensive experience and a profile that strongly aligns with the senior expectations of this role.
Location Eligibility
This is a remote position within the United States. We aim to hire in our primary hub locations first — Boston, MA; Denver, CO; and Charlotte, NC — but are also open to candidates who reside in the following states: Arizona, Colorado, Florida, Georgia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah, and Virginia.
Candidates must reside in one of these states to be considered for this opportunity.
Benefits:
Competitive salary commensurate with experience and qualifications.
A comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings.
An uncapped commissions structure.
Generous paid time off (PTO) is offered to support the ability to rest and recharge.
A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
Highly autonomous and entrepreneurial environment.
Annual recurring WFH allowance for you to purchase items you need for your home office.
Ongoing support for learning development so you can master your craft.
Work with the hardware you're most comfortable with (Windows or Mac).
Diverse and inclusive workplace where we all learn from each other.
Company Description As the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications, at Apryse we are committed to delivering cutting-edge technology solutions that empower our clients to achieve their goals. With a broad international portfolio of combined companies, products, and leading technologies, we are actively changing the way the world works with documents to make work better and life simpler.
Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs -- and counting -- and the highest ratings among PDF productivity apps on the largest online app marketplaces.
Ready to join our team?
If you are interested in helping Apryse deliver on its commitments and taking your career to the next level, we invite you to apply online now. Additionally, we view the above section as a guide, not a checklist. We welcome diverse and non-traditional backgrounds and encourage you to apply even if you do not have every requirement listed.
We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law. Apryse will provide reasonable accommodations for qualified individuals.
