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About Us
Our culture is built on passion, innovation, and transparency. We support each other unequivocally and we value strong communication, which stems from our love for our work, our clients, and our people.
We cultivate an environment that promotes collaboration, taking ownership, and ensuring voices are heard at every level. We believe in enabling innovative self-starters who are passionate about making a positive impact on healthcare administration. We foster continuous growth through our learning & development programs and our commitment to creating a diverse and inclusive culture.
Mission
The mission of this role is to help coordinate and manage our Facilities and Provider credentialing within our Network Management team, its processes, and services. Support a seamless client experience and deliver on all client SLAs - at all times. Provide transparency, communication, and documentation of credentialing processes, workflows, and other artifacts that can be shared internally and with clients. Adhere to, support, and drive quality measures for the overall credentialing operation, both within Andros and client-facing operations, ensuring excellence in service delivery, program health, and compliance adherence.
Outcomes
Credentialing Program Execution:
Verify and maintain licensing, credentials, and insurance records and other PSVs as required Conduct research on updated state and federal regulations and policies Help develop internal credentialing processes Perform duties using our established work systems and methods; maintain our structured workflows to support standardized processes and strive to continuously improve them Manage and assist in the timely resolution of both internal and external requests Be responsible for data entry and maintain provider information in Andros ’ database Be responsible for completing provider and facility initial and re-credentialing applications
Quality Assurance of Credentialing:
Collaborate with immediate and internal teams (Credentialing Manager and team) to build quality metrics:
Eliminate errors in our work and client deliverables
Reduce waste and re-work
Help build and support a metrics-driven, structured workflow to standardize processes across all clients, while accommodating unique client specifications
Process Improvement & Development:
Support the process for driving both incremental improvements and the next generation of Credentialing
Continuously build on subject matter knowledge, including role-specific and leadership/facilitation competencies
Increase domain expertise by ensuring all Credentialing activities and artifacts are documented, remain current, and trained to teams appropriately
Role-Specific Competencies
Ownership - You own everything in your domain and take responsibility to get results without excuses or blame. You earn trust through being reliable
Communication - You are concise, articulate, and timely in all communications. You listen actively, understand questions (and clarify when unclear), and speak up even when it might be uncomfortable
Problem Solving - You are able to figure out solutions that others may have missed. You are able to work autonomously and as a team player when it comes to tackling issues that seem impossible. You never settle for “good enough”, rather, you operate with a “how can I/we be better?” mentality
Attention to Detail - You mind the details so nothing slips through the cracks Flexibility/Adaptability - You adjust quickly to changing priorities and conditions. You cope effectively with complexity and change Follow-through on Commitments - You live up to verbal and written agreements without fail High Standards - You lead by example and expect personal performance and team performance to be nothing short of the best
Qualifications
Familiar with provider credentialing and recredentialing requirements
Strong computer and software skills
Excellent interpersonal skills, including excellent verbal and written communication skills
Ability to demonstrate a high degree of trust and confidentiality
Ability to work independently and assume assigned responsibilities
Skilled in efficiency, organization, time management, and prioritization
Ability to be flexible and function well in a fast-paced environment
Ability to deal with problems involving several concrete variables in standardized situations
Ability to handle confidential information
Minimum 3+ years of provider healthcare credentialing experience (does not include provider enrollment)
Experience with Microsoft Excel, Jira, Google Sheets, and Tableau is a plus
