Resident Success Coordinator

American Ave is a dynamic and rapidly growing property management company specializing in affordable rentals. As we continue to expand, we’re building out our Resident Support team with senior leaders who can keep our residents taken care of and our team performing at its best.

Position Overview

As a Resident Support Coordinator, you are the frontline of the resident experience - owning every interaction and driving cases from first touch through final resolution. You don’t just respond to inquiries, you take action to solve problems, remove friction, and move situations forward.

You manage a high volume of resident cases across email, text, and phone - handling everything from lease questions and billing disputes to maintenance concerns. You work with urgency, clarity, and strong judgment to ensure every resident receives accurate, timely, and solution-focused support.