Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
Knowledge, Skills and Abilities
Required Skills
Proven experience in configuration, customization, development, and administration on the ServiceNow platform
Proven experience in implementing new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Control Lists, Workflow Activities, Flows, Script Includes, Transform Map etc.
Proven experience in working within both waterfall and Agile/Scrum methodologies.
Practical experience of setting up ServiceNow API’s and MID servers Practical experience with Web Technologies (XML, HTML, JavaScript, etc.) and relational databases
Practical experience in end-to-end delivery of ServiceNow integration with other third-party systems (Oracle, TFS, JIRA, Workday etc.) using: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
Strong understanding of ITIL concepts and policies for managing information technology infrastructure, development, and operations (ITIL Foundations certification preferred) Excellent communication and interpersonal skills, including the ability to collaborate with personnel at all levels of the enterprise in a cooperative and effective manner Excellent conflict management and negotiation skills Ability to train and support others on functional area-related topics.
Preferred Skills
Proven organizational skills High energy, ambitious self-starter with an aptitude for learning and customer focus Ability to work independently, work in a fast-paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction Working knowledge of business value justification, business case development and financial modeling as it pertains to IT investment Working knowledge of vendor management principles and procedures.
