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About the Role
We're looking for a customer-centric, commercially minded Go-to-Market Strategist to help customers maximize value from Alta while driving adoption, retention, and growth. Acting as a strategic advisor who helps customers achieve business outcomes and scale their use of AI.
Responsibilities
Customer Strategy & Growth
Manage a portfolio of SMB,mid-market, and enterprise customers across onboarding, adoption, expansion, and renewal
Lead customer engagements including onboarding, business reviews, enablement sessions, and strategic planning discussions
Develop success plans aligned with customer goals and business outcomes
Identify opportunities for adoption, expansion, and workflow optimization
Partner with Sales on renewals and growth opportunities
Customer Insights & Retention
Monitor customer health, usage, and engagement trends to proactively identify risks and opportunities
Build action plans to improve adoption, satisfaction, and retention
Translate customer feedback and business needs into actionable recommendations
Cross-Functional Collaboration
Work closely with Sales, Product, and AI Engineer teams to align customer needs with business priorities
Act as the voice of the customer internally, helping shape product direction and go-to-market strategies
Partner across teams to deliver exceptional customer experiences and outcomes
Product Expertise & Enablement
Develop deep expertise in Alta 's AI platform and integrations
Guide customers on best practices, implementation, and change management
Champion new features and product initiatives with customers
Contribute to scalable resources, playbooks, and customer education materials
What You Bring
Required
2+ years of experience in Customer Success, Account Management, Strategic Consulting, GTM, or SaaS-related roles
Strong communication and stakeholder management skills, including executive-level engagement
Experience leading customer onboarding, adoption, and growth initiatives
Ability to work cross-functionally with Sales, Product, and Engineering teams
Strategic, analytical, and customer-focused mindset
Comfortable with CRM systems, AI tools, and modern SaaS technology
Availability to support US customers during core business hours
Nice to Have
Experience in startups or SaaS companies or SDR role
Background in Customer Success, RevOps, sales enablement, or consulting
Familiarity with Salesforce, HubSpot, or similar GTM tools
Passion for AI, automation, and emerging technologies
Spanish, Portuguese, French or additional language proficiency
What Success Looks Like
Customers achieve measurable business outcomes with Alta
High adoption, retention, and expansion across your portfolio
Strong executive relationships and customer advocacy
Customer insights influence product and GTM strategy
Effective collaboration across Sales, Product, and AI Engineer teams
The annual base salary range for this role is $65,000–$100,000 USD.
Final compensation will be determined based on factors including experience, skills, qualifications, and location.
