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As our Corporate IT & Systems Engineer (m/f/d), you will be the hands-on owner of the technology our teams rely on every day. You will keep identity, devices and business applications running smoothly and securely, while helping drive a major transformation of our collaboration, identity and endpoint platforms from Microsoft to Google.
This is not a ticket-only helpdesk role. You will own problems end to end, work with senior stakeholders and external IT partners, and automate repetitive work so that IT scales without adding headcount. You will report to the Senior Manager, Corporate Technology & Security.
This is a contract position, initially for 3 months with the possibility of extension, depending on the progress of our transformation project.
Location: This role is fully remote. We are open to candidates across Europe, with a preference for Germany, Spain, Portugal and Ireland.
Core responsibilities
Identity & access:
Administer Google Workspace, JumpCloud, Microsoft 365 and key SaaS platforms.
Manage the full user lifecycle (onboarding, role changes, offboarding) and configure SSO, MFA, groups and role-based access.
Support access reviews and remove unused accounts.
Device management:
Enrol and manage macOS and Windows devices through JumpCloud and Intune.
Deploy applications, policies and updates, support CrowdStrike endpoint protection, and handle laptop preparation, shipping, replacement and inventory.
Employee support:
Be the front door of IT.
Provide responsive Level 1 and Level 2 support, write clear user guides, and fix recurring issues at the source rather than ticket by ticket.
Technology transformation:
Help deliver our migration from Microsoft 365 to Google Workspace, including device re-enrolment from Intune to JumpCloud and the migration of accounts, groups, data and application authentication.
Test changes, support users, track issues through to resolution, and coordinate with migration partners while keeping ownership in-house.
SaaS & application administration:
Maintain the application inventory, owners and access models.
Support platforms such as Atlassian, Slack, NetSuite, Intercom and Shopify, integrate applications with our identity provider, and identify unused licences and duplicate tools.
Security, vendors & assets:
Apply agreed security standards across identities, devices and applications, collect logs to support investigations, and escalate material risks.
Coordinate external IT support, hardware suppliers and technology partners.
Requirements
3–5 years of experience in corporate IT or systems administration, ideally in a fast-growing, tech-driven environment.
Hands-on experience with Google Workspace, and practical knowledge of JumpCloud, Intune or another endpoint management platform.
Proven experience administering SSO, MFA, SaaS applications and user lifecycles, including integrating applications with an identity provider.
Strong macOS support experience, with working knowledge of Windows.
Understanding of endpoint security and access control, and experience working alongside external IT providers.
Comfortable using scripts, APIs or automation platforms to remove manual work.
A self-starter who is used to working on projects, not just resolving tickets. You take initiative, make decisions and hit the ground running with little hand-holding.
Clear written and spoken English.
Benefits
Why Join Us?
Hilo by Aktiia is becoming one of the most important med-tech companies, and you can be part of this exciting story.
Work on a mission that matters: transforming cardiovascular health at global scale.
Be part of a high-impact, fast-growing, and venture-backed scale-up company.
Collaborate with a diverse, passionate, and talented team.
Ready to Move the Needle?
If you are passionate about making a meaningful impact in people's lives and thrive in an environment where individuals take ownership and are committed to delivering results, we are happy to receive your application.
