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Overview
Policy Service Agent I - REMOTE
AIS Insurance
Amazing Opportunity
Excellent customer service career opportunity ! We are currently recruiting dedicated, service-oriented professionals who are interested in a customer service career. This position will be working remotely from home.
State specific pay scales for this role are as follows:
The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.
In CA: Typical hiring range is $50,083 to $61,212
Job Summary
Under moderate supervision, works in a fast-paced professional call center environment providing excellent customer service to customers on both inbound and outbound calls. Services and assists in maintaining existing Private Passenger Automobile, Homeowner and Commercial policies.
Responsibilities
ESSENTIAL JOB FUNCTIONS:
Work and complete all applications and processes necessary to tend to customer concerns and inquiries in an expeditious manner. This involves utilizing in-depth understanding of products and underwriting guidelines to collect customer information, evaluate and properly address individual risks including counseling customers on coverage or quoting additional lines of business; auditing and following up with customers to ensure completion of applications, open issues and policy changes, and provide policy verification as needed; servicing and maintaining existing accounts via phone with multiple carriers in multiple states, to include quoting/cross-selling/up-selling of insurance products as well as handle all policy inquiries and changes.
Interact with Underwriters to respond to general questions or resolve complex underwriting policy issues.
Resolve general billing inquiries and process basic payments.
Utilize in-depth understanding of related products and systems knowledge to complete tasks independently and in a timely manner; completes project work as assigned.
Qualifications
Knowledge of customer service skills/customer-focused sales; strong persuasive ability required.
Extensive knowledge of state-specific underwriting guidelines and Mercury’s underwriting protocols.
Broad knowledge of Company policies and procedures
Proficiency in Microsoft applications (Word, Excel, Outlook, etc.) and the ability to effectively utilize internal computer systems and applications Strong attention to detail and excellent organizational skills Strong written and verbal communication skills Strong technical skills Strong customer service skills and the ability to interact with our customers as well as our internal business units in a professional manner Ability to work in fast-paced environment, multi-task, be able to prioritize workflow, and organize various communications in a timely manner as needed Ability to analyze customer needs, problem solve and make sound business decisions Education/Experience High School diploma or its equivalent Bachelor's degree a plus Active Resident General Lines Property & Casualty (P&C) license required Must be eligible to obtain licensing in all states Ability to obtain an appropriate P&C equivalent license in other Mercury states as required 2 years of directly-related Property & Casualty Insurance experience in a call center and/or customer service environment Bi-lingual (Spanish) preferred, but not required Mercury Insurance Group experience a plus
Physical Requirements
Work-from-home requirements:
Dedicated, quiet workspace
High-speed internet via reliable provider
Ability to attend virtual meetings and training sessions
Apply today for a career at AIS as a Policy Service Agent!
About the Company
Why choose a career at AIS?
Auto Insurance Specialists has been offering quality insurance products to California residents for over 55 years and since 2006 has expanded its online sales and service capabilities across all 50 states. Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, and a variety of benefits to help our team members reach their health, retirement, and professional goals.
Learn more about us here:
AIS is an independently-operated and wholly-owned subsidiary of Mercury Casualty Company, a California corporation. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.
Perks and Benefits
We offer many great benefits, including:
Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Pay Range
USD $40,519.00 - USD $70,777.00 /Yr. Originally posted on Himalayas
