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Are you fluent in German and passionate about customer service? Join a well-known Rental Car Company project as a Customer Service Representative and assist customers with their inquiries in a dynamic and rewarding environment!
Location: Remote from mainland Portugal
Start Date: May 15, 2025
Contract Type: Permanent (3-month trial period)
Responsibilities:
Assist customers via phone, email, and chat regarding rental services
Resolve inquiries related to reservations, billing, and policies
Provide outstanding customer support and ensure customer satisfaction
Work in a rotational shift schedule (including weekends)
Working Hours : 40 hours/week, 8 hours/day, following rotational shift pattern distributed in the following hours:
Monday to Friday: rotational shifts between 07:00 AM 08:00 PM
Saturday: 08:00 AM 04:00 PM
Sunday: 08:00 AM 05:00 PM
Two rotational days off per week
Required Documents:
EU ID or Residence Card for Portugal
Manifestação de Interesse / Expression of Interest
Job-seeking visa
Requirements:
Fluency in German (C2 level or above), written and spoken
Good command of English (B2 level or above), written and spoken
Previous experience in customer service is an advantage but not mandatory
Strong communication and problem-solving skills
Ability to work in a fast-paced environment and handle customer inquiries efficiently
Basic computer skills and ability to learn new systems quickly
Availability to work in rotational shifts, including weekends and holidays
Must be based in mainland Portugal-anywhere apart from Lisbon Metropolitan area (no relocation assistance is provided for this role; if you need relocation, please apply and mention it separately and we will be able to offer you a different role with relocation help :)
If you're ready to take on this exciting opportunity, apply today by sending your up-to-date CV in English!
