Remote Client Solutions Consultant with German and English

Cross Border Talents is hiring German speakers anywhere in Bulgaria (C1 and higher, spoken and written) for our client running a project for a German HR IT company specializing in software solutions for automated HR services . Their main customers are based in Germany , and they provide technical customer support to assist users with troubleshooting and log-in issues on the software platform.

• Location : Work from Anywhere in Bulgaria (Remote)
• Start Date : By 31st March 2025
• Working Hours : 08:00 - 21:00, Monday to Friday (Rotational shifts)
• Training : 6 weeks (2 weeks product training + 4 weeks shadowing)
• Full-time work, 8 hours a day, 40 hours a week. Weekends fixed off!
• Your Responsibilities
• Provide technical customer support in German and English via phone and email
• Assist clients in troubleshooting and resolving log-in issues on HR software
• Deliver high-quality customer service and ensure a positive client experience
• Collaborate with internal teams to escalate complex technical cases
• Your Profile
• Fluent in German (C1+) and English (B2+)
• Currently located in Bulgaria (no relocation is provided)
• Experience in customer service or technical support is a plus
• Strong problem-solving and communication skills
• Ability to work remotely and manage time effectively
• Residence card in Bulgaria OR a EU member state passport
• Interested? Apply now!
• Originally posted on Himalayas