Danish-Speaking Online Customer Care Agent (Work from Portugal)

• Cross Border Talents is looking for Danish speakers to join our multinational client running an exciting project for a globally renowned tech brand in Portugal!
• If you're still abroad, relocation assistance is provided, including housing!
• Location: Remote from Continental Portugal
• Contract: Full-time, 12-month renewable
• Start dates: several dates available through June and July

About the Brand:

Work for a world-renowned technology company that has set industry standards for user experience, innovation, and premium customer service. You will be part of a team supporting their online store users.

Role Overview:

As a Danish-speaking E-commerce Support Specialist , you'll assist customers throughout their online shopping journey solving problems, answering questions, and making their experience smooth and satisfying.

Responsibilities:

• Respond to customer queries on orders, deliveries, returns, and payments.
• Securely handle sensitive data and follow internal escalation procedures.
• Communicate professionally through email, phone, and chat.
• Collaborate with carriers and internal departments.

Requirements:

• C2-level Danish and fluent English (C1)- written and spoken levels
• Excellent attention to detail and communication skills.
• Ability to manage tasks independently and meet deadlines.
• Willingness to work on rotating shifts.
• Already in Portugal or open to relocating from this role
• EU member state passport or a valid residence card for Portugal
• Originally posted on Himalayas