HRforGrowth® is engaged as the talent acquisition partner to conduct this search on behalf of a client organization that is hiring for this role. HRforGrowth is not the employer for this position. HRforGrowth identifies, evaluates, and presents top-tier candidates through its global talent acquisition practice; all employment decisions — including final selection, offer terms, compensation, and conditions of employment — are made solely by the hiring organization.
Role Summary
The Vice President of Client Solutions (Business Development) “VPCS” is a strategic lead role responsible for driving the company's profitable revenue growth through consultative solution selling, resulting in a gain in market share. This individual will hunt for new business and engage directly with clients’ multi-level stakeholders to understand their business needs and then sell “custom fit” solutions of high financial value that address their requirements. The VPCS will play a crucial role in leading our company growth by ensuring we solve high financial value problems for clients and enhancing client relationships, so they become our avid advocates – all resulting in meeting or exceeding our revenue and profit targets.
This position operates as a crucial individual contributor to business growth as a member of the Client Solutions (Business Development) team, fostering close working relationships with clients and internal/external stakeholders to ensure success. Reporting to the Senior Vice President and working closely with the rest of the Leadership team, this role will contribute directly towards the company’s financial success. The VPCS will be responsible for modeling company values and promoting the company culture.
Key Result Areas
“Hunting” / Consultative Selling
Compete to win constantly and consistently Identify and target potential clients through research, networking, and outreach activities Develop and maintain a robust pipeline of qualified lead Use various channels, including cold calling, email campaigns, social media, and industry events, to generate new business opportunities. Marketing will provide support Effectively utilize “pitch” scripts to consistently increase sales conversion rates Conduct thorough needs assessments to understand the client’s business challenges, processes, and outsourcing requirements. Provide “custom fit” solutions Prepare and deliver compelling sales presentations with financials, proposals, value propositions, and contracts Stay informed, with support from Marketing, about industry trends, competitive landscape, and emerging technologies to continuously refine the sales approach Represent the company at industry events, conferences, and client meetings to promote solutions offerings
Set the example of a Professional Sales Leader, demonstrating a high “bias for action,” success in “hunting” for and closing sales. Champion the company’s guiding principles and values
Negotiation and Closing
Lead negotiations with prospective clients to finalize contracts and agreement
Collaborate with Pricing, Legal, and other teams to facilitate deal wins
Understand contractual terms and requirements as well as commercial terms to ensure profitability
Address any objections or concerns raised by clients during the sales process
Close deals promptly while ensuring that all terms are mutually beneficial
Client Engagement and Account Growth
Build and maintain strong relationships with key decision-makers and stakeholders at prospective client organizations Conduct ongoing research of the client’s business and stay abreast with changes in their space. Maintain a Key Account Plan (KAP) for each client Act as the primary point of contact for clients during the sales process, ensuring a smooth and positive experience Coordinate innovation sessions/events with clients including, but not limited to, Joint Solving, Product Knowledge training, public relations events, and consumer-facing activities
Continuously engage to identify opportunities for upselling or expanding services. Coordinate Monthly and Quarterly business reviews. Support Client Satisfaction Surveys and related improvements
Cross-Functional Collaboration and Innovation
Work closely with the internal teams to develop customized solutions that deliver measurable value to clients
Partner with marketing, product development, and customer success teams to align sales strategies with product offerings and customer experiences
Provide feedback to product teams based on customer insights and market trends to inform future product development
Collaborate with Solutions Engineering, Finance, Operations, Technology, and other internal groups to ensure teams have the necessary resources and support to achieve goals on time as promised to clients
CRM Management
Fully utilize CRM system to help maximize personal sales and support the overall Pro Sales team’s results
Provide ongoing updates through CRM, including revenue and profitability (Contribution Margin) projections for new and existing Clients in assigned portfolios
Drive and track opportunity pipeline growth and measure sales effectiveness and conversion rates
Requirements
Degree in Business, Marketing, Technology, or a related field considered a plus
Minimum of 5 years of experience in business development using consultative solutions sales within the Fulfillment and BPO industries
A “Closer” able to develop relationships with C-Level, VP, and the key CX executives and teams to close new sales, grow share of wallet in existing partnerships, and successfully solicit referral business from your network
Proven track record in selling complex solutions (multi-buyer/multi-step) at the executive level in medium to large sectors, as well as Fortune 500 organizations Successful at closing transactions over $5M Deep understanding of the Fulfillment industry, end to end to include a strong knowledge of financial modeling in a fulfillment environment Demonstrated expert-level skills using Microsoft PowerPoint for Value Proposition and Excel for Financials Excellent communication, negotiation, and presentation skills Strong analytical and strategic thinking skills, with intense attention to detail
Have successfully worked in a fast-paced, dynamic environment, possessing a “start-up” mentality, with a high bias for action, agility, and an ability to work independently toward the common goal
Willing and able to travel as needed to meet clients, and partners and attend industry events
About HRforGrowth:
HRforGrowth is a full-service HR and talent partner built to support companies that are scaling, transforming, or navigating change. HRFG is globally recognized for delivering quality, speed, and cost-effective talent solutions across every level of the workforce. Through its global talent acquisition practice, HRforGrowth applies world class rigor and precision to identifying exceptional professional and executive talent on behalf of its clients — from temporary staffing to permanent hourly workers through to placing C-suite executives. HRforGrowth is presenting this opportunity in its capacity as the retained search partner and does not serve as the employer of record for this position.
Equal Employment Opportunity:
In its recruiting and search practices, HRforGrowth does not discriminate on the basis of race, color, religion, national origin, age, marital status, physical or mental disability, sex, sexual orientation, gender, or gender identity, and welcomes applications from all qualified individuals. HRforGrowth evaluates and presents candidates to its clients without regard to any protected characteristic.
HRforGrowth endeavors to advise the hiring organization to comply with all applicable federal, state, and local equal employment opportunity laws — including those enforced by the U.S. Equal Employment Opportunity Commission (EEOC) — in its hiring decisions, terms of employment, and workplace practices.
