Sales Agents receive inbound telephone calls (no outbound calling) as a result of various ADT marketing and partner campaigns. Engage with interested Security and Smart Home customers to close sales and schedule install appointments with our ADT Field employees.
Answer new and existing customer phone calls while following sales processes.
Consultatively work with customers to close sales by gathering information, determining needs and scheduling installation appointments.
Ensure customer satisfaction by determining needs and transferring calls to the appropriate party for resolution, performing follow-up including quotes, information requests, etc.
Experience:
One year of sales experience preferred.
Skills :
Proven sales ability and closing skills.
Strong listening skills used to conduct needs analysis.
Excellent problem solving and communication skills.
Ability to multi-task while speaking to prospects.
Education/Certification:
High school diploma or GED
Pay and Benefits Disclosure:
The pay range for this role is $11.00 an hour, plus commission, and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off (PTO) among others. Employees accrue up to 120 hours of PTO in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
In order to be eligible for this role, you must reside in one of the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, or Wyoming.
If located in Jacksonville, FL - Indianapolis, IN or Newport, KY, must reside 50 miles from either center to be eligible for Remote.
The anticipated end date for application submission is 8/24/2026. The role is scheduled to start 9/14/2026 or 9/28/2026.
