Plans and reviews implementation timeline with project managers.
Develops design configuration documentation
Captures and updates project implementation technical issues for references
Assume the Project Technical Lead role when required
Submits timesheets to reporting manager
Provides scope of work and man-days to pre-sales & sales teams (if required)
Reviews and highlights project deployment risks
Conducts technical sharing with L1 and L2 engineers
Key Competencies:
Composure
Customer Focus
Decision Quality
Interpersonal Savvy
Listening
Planning
Priority Setting
Problem Solving
Technical Learning
Written Communications
Functional Competencies:
Hardware Infrastructure
Technical Infrastructure Architecture
Technical Product Evaluation and Selection
Technical Research and Development
Technology Trends and Best Practices
Education and Experience:
Diploma/Degree in Information Technology or equivalent.
Minimum 5 years related working experience in an IT related environment Ability to configure and design infrastructure solutions based on Vmware / Microsoft / Storage solutions.
Good knowledge in IT troubleshooting and root cause analysis.
Available to be on 24/7 standby (weekly rotation basis) and able to work after office hours, weekends and on Public Holidays if situation demands.
Good working knowledge of Active Directory, DNS & DHCP, Windows operating systems configuration, troubleshooting & implementation.
Good working knowledge of networking, eg. TCP/IP and routing.
Knowledge of Backup solutions (Veritas, Veeam or EMC Networker) and SAN Storage (EMC/NetApp) are added advantage
Technical skills requirement in any of the following areas :
o MS Windows OS, Active Directory, DNS, DHCP, Hyper-V, SQL, SCCM, SCOM etc o VMware vSphere, vCenter, SRM, HA o HP or IBM Servers, Blade Servers, Storages
