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Job Summary
Provide quality customer service to Acendas Travel's corporate clients who travel domestically and/or internationally, while accurately managing all travel requests, following the appropriate process and procedures. This individual must be a self-directed and technology-driven team player.
Essential Duties and Responsibilities Include
Respond to client requests and inquiries in a call center environment through multiple channels such as phone, email, text/SMS or online booking tool.
Receive, initiate and process reservations received by booking and ticketing airline, rail, car, hotel and limo services in accordance with client requests.
A high volume of monthly transactions is required.
Utilize Global Distribution Systems (GDS) queues, scripts, and programmable keys to successfully fulfill travel requests.
Act as the advocate for the client to ensure travel needs are met and customer satisfaction exceeds expectations while following travel policy.
Email monitoring and response.
Special Projects as assigned.
Transferable Skills
Exceptional oral and written communication skills.
Possess a passion for serving customers with proactive solutions.
Effective strong consultative selling skills and the ability to listen to the customers’ needs; in turn, offering confident recommendations, resulting in high customer satisfaction with the service they receive.
Ability to effectively prioritize and manage multiple tasks in high-pressure situations while developing a rapport with the customer.
Excellent critical thinking, analytical, and problem-solving skills.
Knowledge of corporate travel technology products.
Ability to work independently and within a team, developing strategies and action plans and implementing goals and objectives.
Ability to respond to change.
Ability to embrace diversity.
Professional manner and appearance.
Effective organizational and time management skills.
Qualifications
Minimum of four (4) years’ corporate travel experience is required.
Knowledge of travel agency operations is required.
Ability to work shifts to cover extended hours.
Advanced knowledge of Sabre reservation system is required.
Proven ability to handle multiple priorities simultaneously.
Corporate hours are between 7am-9pm CT Monday-Friday with Saturday and Sunday shifts. Open roles may include weekend hours. Originally posted on Himalayas
