Senior Customer Success Manager - Federal (East Coast Remote)
AA InclusionUnited States only
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Opens the original posting on Himalayas.
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RESPONSIBILITIES:
You will serve as the primary point of contact post sale. And will assume overall customer adoption responsibility.
Drive customer success strategies and work collaboratively to help them roadmap a solution to achieve their business objectives.
Develop a trusted advisor relationship with customers and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value.
Partner with internal team members to align account activities with the customer's business case and strategy. Work with the sales team to properly sell and position Success Services.