Customer Service Representative
3500 SquarePuerto Rico only
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- Customer Services Representative (Remote, Puerto Rico | English C1+)
- Employment Type: Full-Time
- Location: Remote (Puerto Rico)
- Operating Hours: Monday through Friday, 8:00 AM to 8:00 PM Eastern Time (ET)
Daylight Saving Time Note: Puerto Rico does not observe Daylight Saving Time. As a result, the assigned schedule in Puerto Rico may shift approximately twice per year to remain aligned with Eastern Time (ET).
Position Summary
The Customer Services Representative supports service continuity through post-interaction follow-up, coordination of next steps, accurate documentation, and escalation of issues when required. This role requires strong customer service skills, attention to detail, and consistent adherence to defined procedures and documentation standards.