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I-CPT-0033: AI & ML Developer

20four7VAArgentina, India + 2 more

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I-CPT-0033: AI & ML Developer at 20four7VA · web2ua

Natural Language Processing (NLP) & AI Model Development
Design and develop NLP models for chatbots, sentiment analysis, and document processing.
Implement text classification, named entity recognition (NER), summarization, and translation.
Fine-tune and deploy pre-trained LLMs (e.g., GPT-4, BERT, LLaMA, T5).
AI-Powered Chatbot Development
Build and deploy intelligent chatbots for customer support and ticketing automation .
Implement intent recognition, entity extraction, and context-aware dialogue flows.
Integrate chatbots with WhatsApp, Slack, MS Teams, and WebChat.
Enable multi-turn conversations and proactive AI-driven responses.
Ticketing System Optimization
Develop AI models for ticket categorization, prioritization, and auto-routing.
Implement AI-powered auto-response generation for FAQs.
Apply reinforcement learning for optimizing resolution workflows.
Data Processing & Annotation
Preprocess and clean ticketing logs, chat transcripts, and emails.
Apply tokenization, lemmatization, and embeddings for improved NLP accuracy.
Enhance supervised models through dataset labeling and annotation.
API & System Integration
Build APIs for AI-driven chatbot and ticketing automation.
Integrate with CRMs and ITSM tools (e.g., ServiceNow, Zendesk, Freshdesk).
Create real-time NLP analytics dashboards for chatbot performance tracking.
AI Model Optimization & Evaluation
Conduct A/B testing, hyperparameter tuning, and model benchmarking.
Apply evaluation metrics (F1-score, BLEU, ROUGE, perplexity).
Optimize for low-latency, real-time interactions.
Research & Continuous Improvement
Stay updated with the latest in LLMs, generative AI, and conversational AI .
Experiment with Gemini, Claude, Mistral , and other cutting-edge models.
Contribute to innovation in AI-driven automated support systems.
Security, Compliance & Ethics
Ensure compliance with GDPR, CCPA, HIPAA (where applicable).
Implement bias detection, fairness, and ethical AI practices.
Secure models against adversarial attacks and vulnerabilities.
Collaboration & Documentation
Work with IT, customer support, and automation teams.
Document architectures, workflows, and training pipelines.
Conduct internal training sessions for teams on AI automation tools.

I-CPT-0033: AI & ML Developer

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I-CPT-0033: AI & ML Developer

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About 20four7VA

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