Client Success Manager - HubSpot Consulting

• Client Success Manager - HubSpot Consulting
• USA (Remote)

1406 Consulting is a dynamic and rapidly growing Elite HubSpot partner agency dedicated to helping businesses achieve their full potential. Our team leverages HubSpot and best-in-class technology to drive measurable growth for our clients. As we continue to scale, we are looking for a Client Success Manager to join our team.

Position Overview This role is responsible for leading HubSpot implementations and owning client outcomes end-to-end. You will manage project plans, align cross-functional delivery teams, and ensure successful execution—while also owning the client relationship and identifying opportunities for growth.

This is not a support role. We are looking for candidates who have experience running software implementations, managing timelines, and driving accountability across both internal teams and clients.

Key Responsibilities

Implementation & Delivery Ownership

• Own and manage HubSpot project plans from kickoff through completion
• Translate scope of work into clear, actionable plans for the Implementation Specialist (IS) team
• Define timelines, dependencies, and deliverables across all work streams
• Proactively identify risks, blockers, and misalignment—and drive resolution
• Hold both internal teams and clients accountable to agreed timelines and outcomes

Client Alignment & Communication

• Serve as the primary point of contact for assigned accounts
• Lead structured client meetings with clear agendas, decisions, and next steps
• Ensure alignment between client expectations and delivery reality
• Communicate proactively on progress, risks, and timeline changes to maintain trust and transparency

Growth & Account Ownership

• Identify gaps, risks, and opportunities within accounts
• Drive cross-sell and upsell opportunities by aligning client goals with additional HubSpot solutions and services
• Translate business needs into clear, scoped recommendations

Objection Handling & Problem Solving

• Lead difficult conversations with confidence and clarity
• Navigate challenges by aligning stakeholders on solutions and next steps
• Turn delivery or scope challenges into opportunities for stronger outcomes

Client Relationship & HubSpot Expertise

• Build strong, trusted client relationships rooted in accountability and results
• Provide strategic guidance on HubSpot tools and best practices in partnership with implementation and technical teams
• Monitor account health, ensuring high retention and long-term success

Required Experience & Qualifications

3+ years of experience in SaaS implementations, HubSpot Implementations, consulting, project management, or client success in a B2B services or agency environment Experience running software implementations and managing timelines across multiple stakeholders

Prior HubSpot platform experience

Strong project management skills with experience using tools such as Teamwork.com, Asana, Monday.com, or ClickUp Exceptional communication and facilitation skills in client-facing environments. This is a remote, client-facing role.

Proven ability to manage complexity, drive accountability, and move work forward

Who Will Succeed in This Role

• Has led SaaS or HubSpot implementations and understands how to drive projects forward
• Is comfortable owning both client relationships and execution

Has HubSpot platform experience

• Balances relationship management with structure and accountability
• Thinks commercially and can identify growth opportunities within accounts
• This Role Is Not a Fit For Someone Who
• Is primarily focused on customer support or ticket-based work
• Has not owned project timelines or cross-functional delivery
• Prefers reactive work over proactive ownership

What We Offer

• Competitive salary and performance-based bonuses
• Comprehensive healthcare and benefits package, including company-paid medical insurance and 401k matching
• A collaborative, growth-oriented culture where your contributions directly impact client success and company growth
• Ongoing professional development, including HubSpot certifications and leadership coaching

Compensation:

The target base salary range for this position is $80,000 - $95,000 annually, based on relevant experience and qualifications, plus potential for performance-based bonuses.

Originally posted on Himalayas